COSTS & DESTINATIONS
Currently, we only provide FREE shipping to the lower 48 states in the US and 10 province in the Canada. And we DO NOT ship to PO BOXES or APO.
Current shipping time is 7-15 days for in-stock ebikes & 30 days for in-stock accessories.
A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. Please note that for any third-party shipping outside of Tesgo’s normal shipping process, Tesgo cannot provide ANY additional shipping information or documentation.
Shipping Costs and Lithium-Ion Batteries.
We are pleased to offer completely free shipping on purchases of $100 or more to addresses in the 48 continental United States, including complete bicycles. Shipping to destinations outside the 48 continental United States is based on package weight and size. Due to shipping carrier regulations around high-capacity lithium-ion batteries, we cannot ship ebikes, or ebike batteries, outside of the 48 continental United States.
Shipments containing ebikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.
Addresses to Which We Ship.
We ship to addresses in the 48 continental U.S. states and the U.S. territories of Guam and Puerto Rico as well as APO/FPO/DPO addresses, plus all provinces in Canada. Orders ship from Ontario, California, USA.
Tesgo ships using FedEx and USPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.
No Responsibility for Loss, Theft, or Damage.
Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
Refused Shipments – Flat Fee.
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $120 to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $120.